Refund Policy

We hope that you are delighted with your Clogitz croc charms order. However, if for any reason you are not and you wish to cancel your order, you may return it in its original unused condition for a refund within 30 days from delivery.

Products must be returned unused for a full refund.

Note: Due to the nature of our products we will not provide a full refund if goods show signs of use.


Damaged or Faulty Goods

If the charms you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us by using the contact us page immediately with a photo of the damage.

To ensure prompt resolution, please provide the order number and keep the packing and the damaged items.

This policy is only applicable to purchases made online.

This policy does not affect your rights under law as a consumer, which apply in addition.

If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or your notifying us of cancellation. You will receive an email notification of your refund from our team.

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via Royal Mail 2nd Class.

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